Last updated: August 2026
These Terms of Service ("Terms") govern your use of talkcareassist.com (the "Website") and your relationship with TalkCareAssist ("TalkCareAssist," "we," "us," or "our"). By accessing or using the Website, you agree to these Terms. If you do not agree, please do not use the Website.
TalkCareAssist provides outsourced patient communication and call center services to healthcare organizations, including inbound call handling, appointment scheduling, care management outreach, and related support. Services provided to our clients are governed separately by a signed Statement of Work and, where applicable, a Business Associate Agreement (BAA) — not by these Website Terms.
TalkCareAssist is a communication and administrative support partner to healthcare organizations. We do not provide medical advice, diagnosis, or treatment, and nothing on this Website should be understood as medical guidance. For medical concerns, please contact your healthcare provider or, in an emergency, call 9-1-1.
You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use of, this Website by any third party. You may not attempt to gain unauthorized access to any part of the Website, its systems, or its networks.
All content on this Website, including text, graphics, logos, and design, is the property of TalkCareAssist or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our prior written consent.
Where TalkCareAssist handles Protected Health Information (PHI) on behalf of a client, that information is handled in accordance with HIPAA and the terms of the applicable Business Associate Agreement — not under these general Website Terms. Coordinators are trained on appropriate PHI handling before working on any program involving it.
To the fullest extent permitted by law, TalkCareAssist shall not be liable for any indirect, incidental, or consequential damages arising from your use of this Website. The Website and its content are provided "as is," without warranties of any kind, express or implied.
These Terms are governed by the laws of the State of Georgia, without regard to its conflict of laws principles.
By providing your mobile phone number and opting in, you consent to receive text messages from TalkCareAssist related to appointment reminders, scheduling, and patient outreach on behalf of the healthcare organizations we support. Message frequency varies. Message and data rates may apply. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Consent to receive text messages is not a condition of receiving any service. You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us at info@talkcareassist.com.
We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.
Questions about these Terms can be directed to us using the information below.